Patient Insight Institute Patient Insight Institute

Needs Navigation: Guiding Patients Through the Healthcare Maze

Anita Reynolds is a healthcare advocate whose journey began with the Patient Advocate Foundation while pursuing her bachelor’s degree in healthcare administration. Holding many diverse roles, including bilingual medical intake coordinator, bilingual fertility case manager, administrative coordinator, and relationship manager for patient programs, she showcased her dedication to patients. Now, as the manager of grassroots and community partnerships at the National Patient Advocate Foundation, Anita channels her expertise into fostering collaborations at the grassroots level, empowering communities to advocate for improved healthcare access. She collaborates closely with local organizations to amplify patient voices nationwide.

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Patient Insight Institute Patient Insight Institute

Better Communication Means Better Care: Ariadne Labs' Serious Illness Care Program

Catherine Schofield, BS, is a Senior Project Coordinator with the Serious Illness Care Program at Ariadne Labs, Brigham and Women’s Hospital, and the Harvard T.H. Chan School of Public Health, and is an early career investigator. Driven by a passion for equitable, patient-centered care, Catherine focuses on empowering clinicians and patients to engage in meaningful conversations about values, priorities, and goals. Her team’s work on the Serious Illness Care Program includes revising tools like the Serious Illness Conversation Guide to reflect diverse patient voices, creating innovative resources such as the TRACE tool to address racism in healthcare, and co-developing the What Matters to Me Workbook to enhance patient-clinician communication.

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Patient Insight Institute Patient Insight Institute

Beyond Survival: Addressing Health Equity and Access for Adolescents and Young Adults in Cancer Care

Rhea Khurana, Research Associate at Columbia University Irving Medical Center, is an early career investigator committed to addressing healthcare inequities in cancer care for adolescents and young adults (AYA). Rhea aims to ensure that every AYA not only survives cancer but also thrives in their recovery by tackling disparities in health outcomes and financial toxicity.

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