Patient Insight Institute Patient Insight Institute

Social Needs in Healthcare Settings

A national survey of 1,092 patients with chronic illness found broad openness to discussing financial and social needs in healthcare, though concerns about privacy and documentation persist. While most patients answered screenings honestly, many received little or no help. Stronger follow-through and integrated support are needed to address social risks.

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Patient Insight Institute Patient Insight Institute

Social Needs Screening and Navigation Services in Serious Illness Care

A national survey of 2,510 patients with chronic conditions revealed widespread financial and social barriers to care, yet limited provider engagement on these needs. Patients valued navigation services, especially financial support, but affordability and awareness were challenges. Expanding equitable, patient-centered navigation can improve outcomes, reduce disparities, and strengthen trust in care.

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